Privacy Policy

Last updated: November 2025

This Privacy Policy explains how ReviewResQ ("we", "us", "our") collects, uses, and protects information when you use our website and Service.

1. Information we collect

• Account information: name, email address, business name, phone number, login details.
• Customer feedback data: information submitted by your customers through the feedback links you send (such as name, rating, comments, and contact details).
• Usage and technical data: IP address, browser type, device information, and pages visited.
• Payment information: processed securely by Paddle, our Merchant of Record. We do not store full card details.

2. How we use information

We use information to:

• Provide, operate, and improve the Service,
• Generate analytics and reports for your account,
• Send transactional emails and notifications,
• Maintain security and prevent abuse.

We do not sell your personal information.

3. Data processed on your behalf

When your customers submit feedback, we process that data on your behalf as a service provider. You are responsible for obtaining any required consent from your customers and for complying with applicable privacy laws.

4. Payments and Paddle

All payments and subscriptions are handled by Paddle (Paddle.com). Paddle may collect additional information necessary to process payments and comply with financial regulations. Paddle’s privacy practices are governed by their own Privacy Policy.

5. Cookies and tracking

We may use cookies or similar technologies to remember your session, maintain security, and analyze usage. You can manage cookies through your browser settings.

6. Data sharing

We may share information with:

• Service providers that help us operate the platform (hosting, analytics, email, etc.),
• Paddle, for payment processing,
• Authorities, when required by law or to protect our legal rights.

We do not share your customers’ feedback data with other clients.

7. Data retention

We keep your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account, in which case we will remove or anonymize data except where retention is required by law.

8. Security

We use reasonable technical and organizational measures to protect information. However, no system is completely secure and we cannot guarantee absolute security.

9. Your rights

You may contact us to:

• Access your personal data,
• Correct inaccurate information,
• Request deletion of your account.

10. Children

The Service is intended for use by businesses and adults. We do not knowingly collect data from children under 18.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be announced via the website or by email.

12. Contact

If you have questions about this Policy, contact: support@reviewresq.com